Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request service appointments or estimates
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional materials
• Create an account on our website
• Leave reviews or testimonials

This information may include:

• Name and contact information (address, email, phone number)
• Property details and service location
• Service history and preferences
• Payment information (processed securely through third-party providers)
• Communication records

Website Usage Information

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Device information

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide home service appointments
• Process payments and manage billing
• Communicate about services, appointments, and follow-ups
• Send maintenance reminders and seasonal service notifications
• Improve our services and customer experience
• Comply with legal obligations and industry regulations
• Protect against fraud and ensure security
• Market our services (with your consent)

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our business (payment processors, scheduling software, etc.)
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with a merger, sale, or transfer of business assets
• Emergency Situations: To protect safety and prevent harm
• With Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data transmission
• Secure storage of customer records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Employee training on privacy and security practices

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and improve functionality
• Provide personalized content and advertisements
• Enable certain website features

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Your Privacy Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Restrict processing of your information
• Data portability (where applicable)

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Service records may be retained for warranty, tax, and regulatory compliance purposes.

8. SMS Text Messaging and Communications

Verbal Opt-In

Penguin Home Services will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms

Online/Website Opt-In

By submitting this form and signing up for texts, you consent to receive text messages from Penguin Home Services at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties for marketing or promotional purposes. Privacy Policy & Terms & Conditions.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: